CONTACT

Established in 1992, Superline Wholesale is Atlanta's premier wholesaler for urban apparel, clothing, and basics. Our mission is to supply urban brands, stores, and businesses with wholesale garments. 

"Do you guys process returns?" 

All sales are final. However for any products that are damaged, we do offer store credit. To request a return, please text our customer care line (770-597-2717) with an explanation of the request along with picture proof so that we may be able to process your return request.

"When will I get my order?"

We process your order within 24 to 48 hours, excluding weekend and holidays. All orders are subject to UPS processing times which normally takes 1-5 business days. All orders are shipped UPS and come with a tracking number. Orders over $300 will ship with "signature required" upon delivery. 

"UPS tracking say that my order was delivered, but I did not receive it."

We are not responsible for packages once they leave our facility. For any claims or issues with the delivery of your package, please contact UPS at 1-800-742-5877.

"When will my pick up order be ready?"

We process your order within 3 to 4 hours from ordering. When your order is ready for pick up, we will send you an email notification. All orders are verified with a valid government ID and the card used for the order.

"Why was my order canceled?"

Unfortunately, your bank or our third party insurance company rejected this charge. There are several reasons that may cause this, however we are unaware why. Please contact your bank for more information. If your order was canceled, you will see a refund back to your account in 3-5 business days. 

"Do I need a business license or a business tax id to shop with you guys?" 

No. We sell our products at wholesale pricing to everyone. For tax exempt status on your account, email us a tax id form and the ST-5 form to register@superlinewholesale.com. We update accounts once a week on Fridays. Once your account is updated, the website will automatically remove taxes on your online orders. We only process tax-exempt orders online. All orders in store will be processed with state mandated sales tax.  

    "Can I come by the warehouse to check out your products in person?"

    Yes, everyone and anyone is welcome to check out our warehouse. We do not require business licenses or tax id's. The showroom is open from Monday - Friday 9am-4pm.